Information about our organisation

Grupo Arbequina de México, S.A.P.I. de C.V., with a registered office address of Arquímedes No. 29, interior 201, Col. Bosques de Chapultepec, Delegación Miguel Hidalgo, C.P. 11580, Mexico City, as well as its subsidiaries (“Grupo Arbequina”), respects your privacy and undertake to protect it. We hereby provide this Privacy Notice to inform you of our particular policy, our practices and the choices that you may make regarding how your information is gathered, whether it is (i) via any of the Grupo Arbequina websites, or (ii) via our customer service e-mail address (said means of gathering information are jointly referred to as “Means of Data Collection”), as well as the way in which said information is used.

We hope that this Privacy Notice will dispel any concerns that you may have regarding the fact that you are providing us with information and makes your visit to the Grupo Arbequina websites, as well as any contact you may have with our Customer Service department, a pleasant experience. Upon accessing and browsing any of our Means of Data Collection, you accept the practices set out in this Privacy Policy. Please read this Privacy Notice carefully and visit the page regularly to find out about any changes that have been made.

Our privacy policies are governed by the provisions of the Federal Law on the Protection of Personal Data in the Possession of Individuals and other currently applicable laws in the United Mexican States (“Mexico”), which may differ from the privacy laws in your country or state of residence.

Anonymous access for visitors

Firstly, bear in mind that you may access any of our Means of Data Collection without having to reveal your personal details. Likewise, the Means of Data Collection do not allow our visitors to communicate with other visitors to our websites. Visitors either send information to our website or provide said information via our customer service e-mail address.

This Privacy Notice applies to our website “” and all domains belonging to Grupo Arbequina, including those with the ending “” (collectively referred to as “Grupo Arbequina websites”). The Grupo Arbequina websites may provide links to third party websites for your convenience and information. Should you access said links, you will leave the Grupo Arbequina websites. We do not have any control over said sites or their practices regarding privacy, which may be different from ours.

This Privacy Notice does not cover any personal data that you decide to supply to third parties outside of our company. Upon accepting this Privacy Notice and the policies contained herein, you acknowledge that we neither control nor supervise the information that the third party websites mentioned in the first paragraph of this section “Means to which this Privacy Notice applies” gather, nor over the privacy practices of third parties and, furthermore, we shall not be held liable for their practices nor the contents of their websites or the operation of their e-mail addresses or customer service telephone lines.

The type of information that we gather

Cuando consulta cualquiera de Medios de Recolección de Datos del Grupo Arbequina, se le podrá pedir información personal. Le solicitaremos, la siguiente información:

When you consult any of the Means of Data Collectionbelonging to Grupo Arbequina, you may be asked for personal details. We will ask you for the following information:
(i) Name;
(ii) Address;
(iii) Telephone number;
(iv) E-mail address;
(v) Assignation of a username and password.
If you request information via our customer service e-mail address:

(i) Name
(ii) Telephone number;
(iii) Email address;
(iv) Your voice, due to the fact that at times the call that you make to our customer service centre may be recorded.

The aforementioned information, with the aim of contacting you in relation with the services or products provided by Grupo Arbequina in which you have shown an interest. We inform you that the personal information that you provide will not be passed on to any third parties. However, we may use your contact details to send you information on other Grupo Arbequina products and services, as well as any promotional material that we consider may be of interest to you, on behalf of any of the companies that make up Grupo Arbequina. If you do not wish to receive such promotional advertising, you may specify this when you provide your contact details or, after registering, by updating your preferences on the Grupo Arbequina website that you have registered on (see the section “Decision to cancel your subscription”) or via e-mail to the Grupo Arbequina customer service department.

You also have the option of providing demographic information. Grupo Arbequina uses this demographic information in order to understand your needs and interests and provide a tailored solution on our website or via our customer service e-mail address. Grupo Arbequina uses this information to process orders, allow you to participate in promotions and ensure the smooth-running of your relationship with us.

Via the Grupo Arbequina Means of Data Collection, you can acquire products or services, request information or subscribe to marketing or help materials. To obtain some of our products or services, we ask for personal identification data. You will need to provide contact information (name, e-mail address and delivery address) and financial details (credit card number, invoicing address and expiry date). The financial data gathered will only be used in order to invoice you for any products and services that you have purchased.

Communication with Grupo Arbequina

In the event that you should register via the Grupo Arbequina website, we will send you a welcome e-mail to verify your username and password. We will also answer your questions, provide the services that you request and manage your account. We will communicate with you via e-mail or telephone and will make every effort to meet your requirements.

Occasionally we will send you information on new products, services, special offers, promotions and general information. If you do not wish to receive this information you may choose not to receive further e-mails (see the section “Decision to cancel your subscription” below).

If you wish to subscribe to any of our newsletters, we will use your name and e-mail address to send you them. You can subscribe to receive our newsletters on the registration page. You may cancel your subscription at any time (see the section “Decision to cancel your subscription” below).

When necessary, Grupo Arbequina will send you announcements strictly related to their services and not of a promotional nature. If you do not wish to receive said advertising, you can deactivate your account on the website via the following link: [PLEASE SPECIFY THE LINK] or by sending an e-mail to the Grupo Arbequina customer service department.

Upon providing your personal details via any of the Grupo Arbequina Means of Data Collection, you acknowledge and accept that Grupo Arbequina may transfer any of your data across state and national borders with the aim of consolidating said data, for storage, to simplify customer information management, draw up reports or for other internal uses. Grupo Arbequina may process, disclose or transfer said personal details and, upon doing so, said personal data may be transferred across state or national borders. Furthermore, said personal data may be passed on to other subsidiaries within Grupo Arbequina. By using the Grupo Arbequina websites, you are accepting the transfer of your data. If you do not express any opposition to your data being transferred in the box included below for such a purpose, it shall be understood that you have granted your consent.

Non-personal data are added in order to prepare reports on the use, performance and effectiveness of the Grupo Arbequina websites. They are used to improve the customer experience and the use and contents of the website. The pages and the content may change based on visitor observation.

In the event that you have provided us with information relating to your credit card, said data will only be used to process the payment and to prevent fraud. Grupo Arbequina will not use the information relating to the credit card or sensitive personal details for any other purpose and will not store them any longer than is necessary, unless you ask us to save your credit card details for future purchase of our services.

Please bear in mind that we do not pass on your e-mail address to our partners. However, we may send you offers on behalf of our partners. You may choose not to receive offers from Grupo Arbequina by e-mail, as described below.

In the event that Grupo Arbequina is sold or taken over, our customers’ information will be one of the assets transferred. Moreover, we reserve the right to reveal any information sent or concerning any user of the Grupo Arbequina websites should it be required by law or when we reasonably believe it is necessary to disclose it in order to protect our systems, our business or the rights of third parties.

Shared use of the information

Grupo Arbequina signs contracts with other service providers and suppliers in order to provide complete services, solutions and products for our customers as set out above. Said service providers may change or we may hire additional service providers in order to offer our clients a better service. Grupo Arbequina will not share personal information with third parties without your authorisation, unless it is required for legal action, a summons, local law or when we reasonably believe it is necessary to disclose it in order to protect our systems, our business or the rights of others, or in any other case established in this Privacy Notice.

Process for gathering information

The Grupo Arbequina website gathers information in different ways. For example, we gather data automatically using programs and it is possible that we may also add certain information. We also gather data using forms that allow the users to request information on Grupo Arbequina and its services.

The Grupo Arbequina websites may gather non-personal technical information on your session (type of browser, Internet service provider, type of platform, IP addresses, referring/exit pages, operating system, time/date stamp). We use this information, which does not identify individual users, to analyse trends, diagnose problems with our server and manage the Grupo Arbequina websites, in order to monitor the use and movements of the users and gather extensive demographic information.

We gather this information through cookies; we use cookies to store personal data and information on links. Cookies are small computer files that are stored on your computer hard drive and that save and recover information on your visit to the Grupo Arbequina websites. If you are not comfortable with the use of cookies, you can deactivate their storage on your computer by changing the configuration in the preferences or options menu on your browser. However, should you decide to deactivate the cookies, you may not have access to certain areas of the Grupo Arbequina websites.

When you contact us via our Grupo Arbequina customer service e-mail address, we may ask you for certain personal data with the aim of thoroughly following up on your business needs.

Child privacy

Grupo Arbequina is dedicated to protecting the privacy of minors and we invite parents and guardians to play an active role in the on-line interests and activities of the younger members of the family when they are surfing on any of the Grupo Arbequina websites.

Grupo Arbequina does not consciously gather information on minors under 18 years of age, nor are its websites aimed at children under the age of 13.

Your choice and decision to cancel your subscription

Grupo Arbequina offers you the option of choosing whether or not you wish to receive information that complements our products and services. You can subscribe via our websites to receive certain specific information on products and services and general marketing information from Grupo Arbequina. General correspondence from Grupo Arbequina may include information on new products, special offers, events or an invitation to participate in market research.

Grupo Arbequina offers you the option of refusing to allow your personal data to be used for certain purposes when we request said information.

If you no longer wish to receive our newsletters and/or promotional information, you may select the option not to receive them, which is provided with each newsletter or correspondence, or alternatively send us an e-mail to

Access and accuracy of the information

We will provide you with access to your information via the Grupo Arbequina websites, including reasonable efforts to provide you with on-line access and the opportunity to modify your information. In order to protect your privacy and security, we will take the necessary measures to verify your identity prior to allowing access to the data. We reserve the right to refuse to provide our visitors with a copy of the personal data, but we will explain the reasons for said refusal.

Secure storage of your information

The security of your personal information is very important to us. However, no system can be guaranteed to be 100% secure. We make every effort to protect your personal information but Grupo Arbequina cannot guarantee the security of our servers, nor can it guarantee that the information you provide via the website or via the Grupo Arbequina customer service e-mail address may not be intercepted whilst it is being transmitted. We comply with the generally accepted industry standards in order to protect the personal information that you send us, both during its transfer and once received. If you enter bank details in our registration or order forms, [we encrypt this information using highly secure technology (Secure Socket Layer) (SSL)].

Periods of business transition

In the event that Grupo Arbequina goes through a period of business transition, such as a merger, an acquisition by another company or the sale of all or part of its assets, your personal details may be included among the assets transferred.

Should you not want your information to be transferred, you must send an e-mail to with the subject “WITHDRAWAL OF CONSENT” together with your full name and username, in order to be removed from our lists.

Changes to this Notice

Should the terms of this Privacy Notice be updated, we will publish the changes and update the revision date of this document, so that you will always know what information we gather via any of our electronic media, how it is used and what options you have. Should you continue to use the Grupo Arbequina websites and the Customer Service e-mail address following publication of the changes, you acknowledge that you accept said changes.

Terms and conditions

If you decide to visit the websites or communicate via the Grupo Arbequina customer service e-mail address, said visit or contact and any dispute that may arise regarding privacy is subject to this Privacy Notice and our Terms and Conditions including, but not limited to, warranty disclaimers, limitations of liability, conflict mediation and application of the laws of Mexico.

Contact us

We value your opinion. If you wish to make any comments or ask any questions about this Privacy Notice, please send them to .

How can you exercise your ARCO rights?

You have a right to know which of your personal data are used, what they are used for and the conditions of use that we give them (Access). Likewise, it is your right to request that personal information be rectified in the event that it is out of date, incorrect or incomplete (Rectification); that we delete it from our registers or databases when you consider that it is not being used according to the principles, duties and obligations foreseen under the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

In order to exercise any of your ARCO rights, please send an e-mail to:

Said rights can be exercised by submitting a corresponding by e-mail to with the subject “ARCO RIGHTS”.

Your request must contain the following information:
● Full Name;
● Contact details (e-mail address, phone number and/or address);
● The right that you wish to exercise;
● A copy of your official identity document; and
● Your username.

The period for dealing with your request is 20 (twenty) calendar days.

Withdrawal of consent

If you no longer agree with this Privacy Notice and wish to withdraw your consent, please send an e-mail to with the subject “WITHDRAWAL OF CONSENT” together with your full name and user name. Within 20 (twenty) calendar days you will receive an e-mail confirming that you have been removed from our lists.

Date of the last edition:: 12 July 2017